Orders placed by the cut off date (TBD) will be delivered on Fridays within 20km of downtown Victoria. Items will be delivered frozen so please leave a cooler with an ice pack out front or be able to receive the delivery during delivery hours (TBD).
When will my order be delivered?
Deliveries are made each week on Friday mornings within 20km of downtown Victoria. Please have a cooler with an ice pack at the front door if you are unable to personally receive the delivery.
How can I keep my product fresh? (Storage instructions)
Products will be delivered frozen. If you accept the delivery in person, products can be stored in the freezer for up to 3 months. Broth will keep in the refrigerator for 5 days. Bliss balls can be store in or out of the refrigerator for 2 weeks. Fudge is best stored in the freezer and consumed shortly after removal.
Are the products ready to eat? What are the cooking instructions?
Bliss balls and fudge are ready to eat. Broth should be heated to a boil before consuming.
What happens if I am allergic?
Please look over the ingredient list prior to ordering, if you have any questions or concerns send us a message and we will be happy to help!
What is the delivery charge?
The delivery charge is built into the total cost of the products. There is a minimum order of $50 for free delivery, for orders under $50 there is a $5 delivery charge. **this might change as I figure out pricing etc
I don't like my product, what can I do?
Please contact us via the contact form here and we will be happy to make it right for you!
What is the expiration date for frozen products?
While these products can last for quite some time in the freezer, we suggest consumption within 3 months.
Why is it frozen?
This helps us preserve product quality immediately after production for freshest products on delivery.
Why do these products work for postpartum women?
These products were a collaboration between a registered Chinese Medicine herbalist and an expert chef. By incorporating herbs and food sources that are beneficial for recovery, postpartum, and milk supply, not only do these foods taste delicious, they also have nutritional and medicinal value.
Can I ask for a refund?
If you are unsatisfied with the product for any reason, contact is through the contact page.
Are the products made in a VIHA approved kitchen?